Consumer Reviews of CARRIER central air conditioners

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Date created: 2011-06-02 Name: Cubgirl
Location: Alabama
Years owned: 2

Satisfaction Rating:
Review:
"DO NOT BUY CARRIER - THEIR AIR HANDLERS LEAK!!!"
DON'T BUY CARRIER!!! They are known for H2O leaking from air handler! Less than two years ago, I bought a brand new 3.5T Carrier Heat Pump (R-410) and a 3.5T air handler, fixed speed. First, this unit is LOUD. Second, the air handler leaks. I spent $7K buying and installing this (overpriced) and since then, I've replaced the carpet in my dining room and replaced the laminate in the kitchen. I put tile in all over the downstairs, at great expense. I've spent thousands on new flooring because the indoor air handler KEEPS LEAKING! It's leaking again. I've spent money putting in new supply ducts and putting in PVC drain tubes, all with no luck. This unit has cost me > $15K overall. I am so tired of trying to get it to quit leaking that I am ripping it out, sending it back to Carrier and installing Mini-Splits all around the house. There will be no leaks and they will be quiet. Shame on you Carrier!

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Date created: 2011-04-25 Name: Burning up in Florida
Location: daytona beach
Years owned: 6

Satisfaction Rating:
Review:
"infinity"
I like nothing about this unit, has never worked properly from day one. Carrier will not stand behind there product. The reversing valve was replaced, Dryer rusted, had the drum in furnace replaced. Coils leak, muffler replaced, and several other parts that I cant make out on the invoices. It's April, we live in Florida and it's not working again, thermostate needs replaced, costs over $500.00 to replace, repair man will be here this week to fix the unit, not cooling again. Hate to see what this bill will be. Have spent over $2,000 in repairs. Next year I will rip this one out and replace with another brand. DO NOT buy the Carrier Infinity unit.

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Date created: 2011-04-19 Name: John
Location: Akron, OH

Satisfaction Rating:
Review:
"Don't buy Carrier - all marketing"
Had to replace my Carrier system that was only 7 years old, had twice yearly maintenance done and still only got 7 years from both the furnace and a/C. Furnace blower quit and the airhandler leaked. a/c system was load and had several issues with the electrical components on the unit over the years. Eventually the compressor oil leaked into the refrigerant. What a pain and expensive system.

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Date created: 2011-02-25 Name: Bill Epperly

Satisfaction Rating:
Review:
"Treasurer"
Would not recommend Carrier to anyone, totally dissatisfied with equipment and company response. Non profit organization that had extremely bad experience with them. We are informing our over 1,200 members to not buy Carrier products.

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Date created: 2010-10-09 Name: bill h
Location: glendale az

Satisfaction Rating:
Review:
"crap"
unit shook so bad when first installed a chandelier would shake everytime it started they ended up mounting it in rubber cuchions to stop shaking but screws vibrated out of cabinet. since blower fan has gone out condensor fan went out elec conn on circuit board shorted twice capacitor on cond fan went out this is a 8 yr old unit now our previos unit lasted 30yrs with only minor prob. sad thing is i wanted a trane unit but was talked into this p.o.s by a chaz roberts salesman never buy carrier again am looking now for another unit

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Date created: 2010-09-27 Name: Augie Stein
Location: Houston, TX

Satisfaction Rating:
Review:
"Augie S."
We had an entire Infinity HVAC system installed in April. They have had to repair almost every part of it, except the outdoor unit, and it still is HORRENDOUS. The company that put it in represented itself as an "Authorized Dealer" they aren't. It will be impossible to use the automatic change from air to heat as, the variation of the temperature of the room shown on the thermostat has nothing to do with the room temperature and we've had 3 thermostats. They read NOTHING! It's a fictitious number. The bedroom area of our house today is between 70-74 degrees depending on which room, the den is now 78! I would want heat in the back and soon air in the front.......and I won't go into our condensation issues. I hate the company that put it in and the Carrier Corp. Finally one of the tech's said he's seen this issue with installing the infinity system in homes built in 1969 and older and put in combustion closets. They are too difficult to retrofit, and the duct work won't handle it. In April when we started with the extreme condensation and thermostat issues, I mentioned that I think it was the wrong unit for our home. I have mentioned it continuously since then and they won't change it out.

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Date created: 2010-09-27 Name: Sherry K.
Location: Florida

Satisfaction Rating:
Review:
"Carrier DOES NOT stand behind their product"
Three year old air conditioner had a defective part. Should not have failed so soon. Carrier would replace part only, at a cost of about $50.00, but no labor and would not replace the Puron that was lost as a result of their defect. We were charged $775.00 to fix a 3-year-old unit. Carrier representatives were not helpful (and that is an understatement) and left us with a "sorry about your luck" feeling. Need we say more?????????

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Date created: 2010-09-23 Name: T. Ladd
Location: Houston, TX

Satisfaction Rating:
Review:
"Infinity Blower Motor"
I have a Carrier Infinity Series air conditioner and furnace that is 1 year old. The blower motor went out in mid July and needed replacement. I read reviews noting the motors were problematic but I did not know that they were so hard to get replaced. It has been over two months that I'm waiting on a new blower motor as the factory has them on backorder and can not tell me when a new motor will be available. The customer representatives are not sympatic to the issue at all. I will never purchase another Carrier product again!

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Date created: 2010-09-23 Name: vish nadarajah
Location: Allen TX

Satisfaction Rating:
Review:
"Carrier made 2 and 3 Ton AC units pieces of crap"
Never install Carrier Brands as residential outdoor units. Had to replace 2 ( 2Ton and 3 Ton) units within 5 years in a new house. The units were moderately used during summer in Allen Texas. The compressor and coils had severe leaks and had to thrown. When I called Carrier directly, they said 5 years is good service for these units. what a bunch lies this company puts out. Hope consumers disregard this Brand ( Carrier ).

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Date created: 2010-09-09 Name: Mike Loftus
Location: Bradenton, Fl 34211

Satisfaction Rating:
Review:
"general mgr"
I am writing on behalf of the 27 units in a office/flex space commercial complex each with approx 1800 sq ft combined office/warehouse space that have carrier air conditioning units in each unit. Since 11/09 when we moved in we have been having a white powder substance blowing from the vents when the a/c or heat comes on. We had an indoor air quality test done with the results of aluminum hydroxide powder coming from a coating on the coils. The original installing contractor verified that the units are defective by contacting carrier & doing what they told him to do to find out the cause of the problem. Is there any health issue being exposed to this powder ?

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