Consumer Reviews of CARRIER central air conditioners

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Date created: 2011-10-07 Name: K. Ashar
Location: Cypress Texas
Years owned: 5

Satisfaction Rating:
Review:
"Junk system"
Evaporated coil develop leak just two month after warranty. It is bad design. Coil should last more than 10 to 15 years. Will not buy again ever. Any one thinking of buy carrier stay away. I know this complaint will not be visible to Carrier but let me air it out. I do not have correct model number but is hvac system with carrier 48HJ series central air conditioner.

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Date created: 2011-08-10 Name: b. semke
Location: decherd tn.
Years owned: 4

Satisfaction Rating:
Review:
"2 compressor failures in past 3 years, #3 failed today"
Compressor is manufacturing in Mexico is junk, replaced my old unit because it cost 300.00 a year to keep it going, now with my new carrier unit it only cost me on average 580.00 to keep it going.

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Date created: 2011-07-22 Name: j smith
Location: houston
Years owned: 1

Satisfaction Rating:
Review:
"two speed system"
Has not been one year (installed in October 2010). Paid $9600.00 for 2 speed because of the great comfort it will give in Texas summers and savings on my electric bill. No savings on my bills and has been serviced since june 15 and the company keeps quoting 10 year parts and labor but does not want to come back out because they are tired of fooling with it. The temp rises in the house -- it runs all day and the more they rigged it to make it work by changing things the worse it got. We were better off saving our money and let the old one get fixed. They should of never had to come to my house and I trusted them and now look its worse then old unit. My time with family and bill has increased make sure you are properly matched for your house by an engineer. What works for one does not work for another.

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Date created: 2011-07-15 Name: Young
Location: texas
Years owned: 7

Satisfaction Rating:
Review:
"Pure Lemon"
Has caused us nothing but money. replaced 2 compressors, a condensor switch and a fan motor. Carrier should give us a better unit and pay all installtion. I do not recommend or will we buy one again.

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Date created: 2011-07-05 Name: mona fergeson
Location: virginia beach, VA
Years owned: 2

Satisfaction Rating:
Review:
"35apa736A003"
I paid over 8,000 and this unit is constantly having cooling issues. I am about over it and am ready to ask for a refund because the co has already switched out the original unit. I would never recommend this unit to a friend. My house is currently 80 degresses and the outside temp is 80 so u decide . . worth 8,000?

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Date created: 2011-06-30 Name: AU
Location: Minnesota
Years owned: 8

Satisfaction Rating:
Review:
"Carrier Customer Service is a Problem"
We had this unit come with a new home that we purchased. We hardly lived in the home as we were stationed overseas. The compressor died due to mechanical defect. I called Carrier but got the standard response "the unit had a 5-yr warranty and it is out of warranty". There is no higher up person you can talk to. I wrote to the "Management Review Board" giving them my utility bills as a proof of how little it was used. Got the same response. If we had used the unit with normal usage hours, I would not be bringing up this matter. I believe that these units are not reliable and I would not buy a Carrier unit again.

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Date created: 2011-06-21 Name: W. Grandberry
Location: Savannah, GA

Satisfaction Rating:
Review:
"CARRIER NOT RECOMMENDED"
I had doubts about getting another Carrier. The first central unit last only ten years. I had it serviced twice a year and did everything properly. I replaced the unit with another Carrier four years ago and I've had just as much trouble with the new unit as the old one. It doesn't cool half the time and the constant repair is giving me GRIEF.

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Date created: 2011-06-15 Name: Brenda Schumacher
Location: Nashville, TN

Satisfaction Rating:
Review:
"AWEFUL 6 YEAR EXPERIENCE"
Buyer Beware! We will never buy from Carrier. Not only did we get a unit that didn't work but the company doesn't care about their customers. 6 years ago we bought a Carrier from Sears and it had a dent on it. We requested a new unit but was declined. They installed it and it didn't cool down the house like the older model had. They just blew us off and said we just didn't understand units. Then the previous year it cooled down even worse so it was rechecked and we were told nothing was wrong with it that our expectation was just to high for it. The following year we called a different company to check it and it was discovered we were low Freon so they added more. The following year a leak was discovered and fixed and yet more freon. Following year a new coil system was put in and more freon. The next year another leak and more freon. Now the compressor needs to be replaced after it caught on FIRE! We have talked to Carrier in 2009 and 2011 and they just give us the run around and it seems to be that they don't care about their customers. Don't make the same mistake we did - go with any different brand than Carrier! The product and the company is a pitiful excuse of a company.

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Date created: 2011-06-11 Name: GWilliams
Location: PIttsburgh PA
Years owned: 6

Satisfaction Rating:
Review:
"Evaporator Coil Relibility"
I bought a Carrier funace and AC in 08/05. Evaportor coil went bad and was replaced in 11/07. Now is is bad and leaking again - 2 failures in 5 years, 10 months, with a manufacturers' warranty of 5 years. PIECE OF CRAP

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Date created: 2011-06-10 Name: catherine henderson
Location: newport news

Satisfaction Rating:
Review:
"watch out for sears! must read first!!!"
the hvac dept of sears has a soon to be felon working for them. john henderson is awaiting charges of conspiracy and tax evasion. he was accused of bid rigging and kickbacks from a company called medical facilities of america in roanoke virginia...you can pull this info up by putting in his name and simply bid rigging in search. the girl barbie brantigan was the paid escort he was buying with the stolen money. he might even stop at an in call before he comes to service you and get himself serviced in the not so righteous way. he is also awaiting assault and battery charges in newport news. just thought you would like to know the people sears trust to fix your hvac!

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