Consumer Reviews of CARRIER central air conditioners

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Date created: 2012-07-09 Name: Jacques L
Location: LA

Satisfaction Rating:
Review:
"Carrier is JUNK"
We had this Carrier Infinity unit put in two years ago and it has yet to run for 3 months straight! I have never bought a bigger pile crap then this ac unit in my life. It has had every electronic board changed out inside and out. The inside blower fan motor just quit and had to be replaced. Now the outside compressor exploded shot oil all over the house and yard. The system seems to be smarter than the people that work on it as well. I paid over 12k for this system and with well over 35 service calls (and counting) in two years and with labor I am out $3000 on top of that initial $12.000. I would not wish this Carrier unit on someone I hate. Carrier is no help at all in addressing my issues they just don’t care. Do not buy this system!

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Date created: 2012-07-07 Name: Marlon Breaux
Location: Oklahoma City, OK

Satisfaction Rating:
Review:
"CARRIER IS CRAP!!!!!"
I purchased a new Carrier all in one unit three years ago. In that time, I've spent over $3,000.00 in labor (parts are still covered under warranty) for leaking coils, bad valves, and various failures of this very expensive unit. I hate Carrier with every fiber of my being and hope the company goes out of business. They have elected to use cheap imported parts and God only knows where they have their assembly done. Carrier was at one time the best in the industry. They have since cut corners to increase profits, including outsourcing the manufacturing of their parts to other countries, and now produce huge piles of expensive crap. If I can save even one person the pain and frustration I've suffered with this unit then this review has been worthwhile. I've been without a/c now for over a month because Carrier has to wait for a new coil to be manufactured and shipped from China. I've had enough and pray that others will look elsewhere for their next a/c unit.

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Date created: 2012-06-27 Name: Alice Angelone
Location: Dallas, Texas

Satisfaction Rating:
Review:
"Carrier produces JUNK and warranty is terrible."
I have four a/c units and they are all Carrier. We've had trouble with every one of them from the beginning. We just replaced one of them with another Carrier and quess what? The new unit stopped working about 1 month. The coil was bad. Again after a few months it stopped working again. The various air conditioning contractors all say the same thing, Carrier will not replace their a/c units for any reason and will keep patching them until your warranty runs out.

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Date created: 2012-06-05 Name: Tim F
Location: Gainseville FL

Satisfaction Rating:
Review:
"Sorry Mark"
Mark sounds like you were had which unfortunately, happens all too often. Most people do not know that among the tops...Carrier, Trane, Lennox etc., it really matters on who installs them. There are a number of reasons that you can have a bad compressor due to improper installation and it sounds like you got hit by it. By the way, Carriers do in fact have Copeland Scroll compressors, not made in china, take a look for yourself, I've been to the manufacturing plant. All you need to know is you probably know nothing about hvac, like most, and the best thing you can do is research the installer.

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Date created: 2012-05-27 Name: Mark Giany
Location: FL

Satisfaction Rating:
Review:
"Worst Unit Ever"
My house was built with the unit, split heater ac unit. I thought great, a carrier, my last house was built with a Singer. The Singer was stellar compared to this. Compressor went in two years, oh yea, it was covered under warranty, but cost me 900.00 to warranty. Then 2 years later, second compressor, no warranty cost me 1100.00. Now 3 years later this pos is not working again. Never will I ever have anything that has Carrier on it, junk, junk, junk. Don't buy, the installer's mechanic said flat out that they were junk, but my builder got a deal on them and that's why they installed them, he said they quit installing them years ago when they changed to some off the wall Chinese compressor. Make sure your compressor is a Tecumseh or Copeland.

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Date created: 2012-05-20 Name: JOE FITZSIMMONS
Location: Sherman, TX
Years owned: 2

Satisfaction Rating:
Review:
"HOT IN TEXAS"
In August 2010 I had a new Carrier air handler installed by a local contractor. He installed a 7 seer Bryant outside unit and a Carrier heatpump air handler unit. Since then I have had leaks in the garage from the drip evaporation off the coil, had to have a capacitor replaced, and today I am about to burn up in the Texas heat because the blower motor has gone out and I won't be able to get one until next week. This is not what I consider a reliable unit. Yes I am hot in texas! I will never buy another Carrier product!

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Date created: 2012-05-06 Name: D Loveland
Location: Oviedo, Fla
Years owned: 3

Satisfaction Rating:
Review:
"Crappy Unit - Crappy Installation"
Had a Trane a/c unit for 20+ years, came with the new house, very few problems. It finally quit. I figured I'd go with the a/c man's recommendation... top-of-the-line unit for $10000. I figured I should get 10 - 15 years trouble free like my Trane unit.... no way.... 2 1/2 years after installation the Indoor Unit in the garage attic started leaking water thru the ceiling. The pan under the unit is leaking so the water did not go thru the drain pipe to the outside. The leaking pan is an example of the shoddy installation by my local a/c contractor in Oviedo, FL.

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Date created: 2012-04-09 Name: G moreno
Location: San Antonio, Tx

Satisfaction Rating:
Review:
"In just 3 yrs"
Our ac has been running ok till recently. We just bought a 2 story house 3yrs ago. Suddenly our Ac motor went out. a 650 dollar part. The ac guys said he has replaced many many motors for carrier brand AC's and that it's not unusual for them just to go out. Reading other reviews for Carrier is scaring me quite a bit. I suspect this will be the first Of many problems I will be having with this unit...As I was reading some reviews of people who realized Carrier is a cheap brand for AC's and that neighbors who also live in new homes had different brands of ac than carrier, it dawned on me. When this house was being built, the original ac unit was stolen. They replaced the unit at no cost to us but I am willing to bet that they bought the cheapest brand they could find and that my neighbors ac units are different brands!

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Date created: 2012-03-16 Name: TE
Location: Friendswood, TX
Years owned: 3

Satisfaction Rating:
Review:
"Love my Carrier Infinity AC"
My contractor installed 2 new Carrier Infinity ac and heat systems in my home approximately 3 years ago. I have never had a single issues with them and I leave in the Houston area. We use or ac's virtually year round so they work very hard. I really like the infinity thermostat. It operates to control humidity and the temperature. The only complaint is from my wife because she complains that it is sometimes too cold! That is a problem that I personally love! By the way our contractor told us that most complaints about trouble with a ac system is due to poor installation. I can definitely highly recommend Carrier and we loved our contractor, Mabry's Air Conditioning.

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Date created: 2012-01-14 Name: Dennis C.
Location: Tomball texas
Years owned: 21

Satisfaction Rating:
Review:
"Great old unit"
My 4 ton Carrier (bdpp) heat pump has preformed flawlessly for 21 years. I had to replace a capacitor, but that is all. I now am having leaks and am looking at replacement units. Even on 109 degree days here in Houston area this unit would cool the house down and cycle. It makes a big difference if the unit is sized correctly and installed properly. I had an engineer size my unit, but I installed it myself. I see a lot of units fail due to poor install. Is your service man using a vacuum pump when they install??? There are a lot of people taking short cuts that cost you. I am looking at another Carrier but worry that nothing is as good as it used to be.

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