Consumer Reviews of CARRIER central air conditioners

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Date created: 2012-11-20 Name: Bob
Location: Tampa, FL

Satisfaction Rating:
Review:
"DO NOT BUY CARRIER AC UNITS"
After purchasing three Carrier Units for a new home I built in 2005 Carrier refused to cover a $200 fan that died. After spending thousands you would think they would step up on a $200 fan despite it being out of warranty for just over 2 years. To add insult to injury I was told that they now offer 10 years on parts so you would think they would grandfather this knowing they had a loyal customer. Do you want to do business with a company like this. I'll keep you posted if I hear from them now that this info is being spread.

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Date created: 2012-11-05 Name: Frank
Location: Miami Fl

Satisfaction Rating:
Review:
"Infinity carrier is junk"
This unit is total garbage. Our old unit lasted over 10 to 15 plus years with zero issues. When our house burned to the ground and we rebuilt it our gc had this ac unit installed. Within 3 years it started making weird noises and blew a compressor. Almost a thousand dollars later and 9 months guess what the same noise is back and we are placing another service call now. Anyone saying installation is a factor is mistaken... We had different companies evaluate and give quotes last time and most of them said the same unit has the same issues regardless of who installed it. We were a complete rebuild and everything new including ducts walls etc..... It's no wonder you get an extensive warranty cause you will need it... Too bad labor is not included... Considering a different unit versus pouring money down a bottomless pit.

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Date created: 2012-10-22 Name: T. Heins
Location: San Antonio, Texas

Satisfaction Rating:
Review:
""A" Coil"
Having to replace our second "a" coil - first after only three years of service.

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Date created: 2012-09-20 Name: Tammy Caouette
Location: tammycaouette@comcast.net

Satisfaction Rating:
Review:
"It is junk!!!!"
Our Carrier air conditioning unit caused a leak in our ceiling. The drip pan corroded and our ceiling caved in ruining three areas of our home. Our hardwoods on our landing, stairs , and foyer have to be replaced. The dry wall and extensive trim needs to be replaced also. The unit was only 4 years old, do not buy!!! It is junk!!!! We have had to move out of home due to this flood caused by this air conditioner unit. The technician said hands down it is a problem w/ the Carrier unit. He has been replacing the pans on several units lately because they have all gone bad. Why did they not recall the unit or trays. We should have been warned. We have over $100,000 worth of damage to our home. beware!!!!

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Date created: 2012-08-16 Name: L. Webb
Location: Houston, TC

Satisfaction Rating:
Review:
"4 TON EVAPORATOR COIL FAILED 6 YRS"
The Carrier ac was part of a Lennar home that we purchased in Texas and is one year out of warranty. The majority of my neighbors on my street have replaced the coils or compressor in their Carrier units. One had to replace the unit...none under warranty. The a/c repair man indicated that it was because of the cheap parts that Carrier used in their products. Unfortunately, it expensive to install a new quality product. If you have a choice, do not go with Carrier...check consumer reports.

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Date created: 2012-08-15 Name: L. Hurlock
Location: Fredericksburg, VA

Satisfaction Rating:
Review:
"Carrier Infinity Is Junk and Carrier has no customer service consideration"
We purchased 3 Carrier Infinity units, installed on our home 7 years ago. We have had problems with them since installation. Two outside units have since been replaced after about 6 years and the one original remaining is constantly having issues with lack of proper cooling. Carrier has become junk in my experience, the name once stood for quality but no longer. Carrier as a company provides absolutely no level of consideration for customer satisfaction or service. In the future, I will install bottom line Janitrol before Carrier. Stay away from Carrier's inferior products, extremely high cost for equipment and the parts and labor to fix the junk, in addition to Carrier’s disregard for customer consideration.

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Date created: 2012-08-13 Name: Tom Reese
Location: Brownsburg, IN

Satisfaction Rating:
Review:
"Carrie Corporation offers NO SERVICE"
They will not stand behind thier products. Look at the other reviews and you will figure out that they had quality issues in 2005 - 2007. I have one of those units and it failed. I called them and they showed no concern at all. The inside coil failed as many of them have from that time frame. Carrier Corporation should care about it's customers, they do not. You would be well advised to buy another brand and save the headaches I have due to carrier CORPORATION's lack of customer service.

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Date created: 2012-07-28 Name: Ziggy
Location: Ontario, Canada

Satisfaction Rating:
Review:
"Carrier Comfort Series is WASTE OF MONEY"
I bought Carrier products (ac and furnace) for many years because they used to be good. I replaced my junky contractor installed unit (Keeprite)3 years ago with a Carrier (Comfort Series - Puron) unit, thinking I would be set for the next 12 years at least. Much to my surprise, the Carrier first gave up during its first summer; then again the next summer (2x)...it just died again today making it at least 5 service calls since it was installed. It looks like the Carrier is even a bigger piece of junk than the one it replaced! I will never buy a Carrier product again! Total crap! So who actually biulds a quality product these days?

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Date created: 2012-07-23 Name: j. smith
Location: orlando,fl.

Satisfaction Rating:
Review:
"Air handler coil"
My 3 1/2 ton air handler coil just started leaking a year out of warranty..These coils evidently have big problems leaking and they know about it..I Called them "carrier" directly and they acted like they never heard that before..ofcourse they would not help me in any way..I Have a 16 year old comfort range ac for upstairs and the damn thing has never..never! Had a single issue...Carrier is a terrible product laden with defects of which they will not own up to... I will do everything in my power to put the word out to not buy from this company..In the work I do I see thousands of families a year and you bet I'm gunna tell every one of them to never buy a carrier product

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Date created: 2012-07-13 Name: N. Shields
Location: Fort Worth, Texas

Satisfaction Rating:
Review:
"Most unreliable product I have ever owned"
I asked the contractor for the most reliable product available and got this. It either breaks down completely or if their is even the slightest power spike it shuts off and you have to go out in the middle of the night to recycle the power. I have read good reviews on this product and can't imagine how anyone could be so lucky. Someone posted a review that said it must be installation. It is a package unit, you sit it on the ground and plug in. I have a competitive brand that is 10 years older and it just keeps on keeping on. This unit has yet to go a full summer without breaking down.

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