Consumer Reviews of CARRIER central air conditioners

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Date created: 2009-05-07 Name: ecwingen
Years owned: 1

Satisfaction Rating:
Review:
"LOUDER THAN OLD UNIT!"
Just had a 3 ton 12/14 seer package unit installed; is energystar model for the tax credit. It cools the house ok, but it is louder than the 20 year old Amana it replaced! The compressor makes a horrible buzzing sound that we can hear throughout the house. It makes your teeth vibrate and produces a headache in a matter of minutes. We were told the unit would be no louder than a new refrigerator, which was a big lie. The neighbors have complained already; they never complained about the sound of the old unit.

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Date created: 2009-02-21 Name: Unhappy in North Florida
Location: North Florida
Years owned: 1

Satisfaction Rating:
Review:
"Nightmare in North Florida"
Carrier Infinity - Just don't do it. Replaced 2 units with 2 Carrier Infinity ..... only one of the old units was broken. Assured our power bills would go down 50% .... and they WENT UP over 33% in KW usage and more in $$$. Perhaps I'll contact the parent company, United Technologies. I suspect the parent company does NOT have a clue how many DISSATISFIED and DISGUSTED customers they have. What a way to ruin a Brand Name like Carrier. Our service provider stalled and stalled on getting an appointment with the Carrier Rep - still hasn't happened yet, the appointment was postponed. With a BAD installation, you might as throw your money down a rat hole. Oh, yeah, Carrier, the manufacturer, doesn't really stand behind their product. They pass you off to the Carrier Independent DISTRIBUTOR. That's like GM or Ford ignoring their warranty obligations and you having to rely on your local dealership to HONOR the warranty. Oh, yeah, the unit is VERY LOUD.

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Date created: 2008-09-10 Name: Irene Thiel
Location: San Diego, CA

Satisfaction Rating:
Review:
"Unhappy Camper"
Spent $3300 in 2003 for a brand new Carrier A/C unit. Rarely home, so the actual usage has been minimal, but every time it gets hot my A/C doesn't work. I have had numerous service calls, and then this year the condenser goes out on me, one month short of the five year warranty. However, that doesn't seem to matter because the condenser isn't covered under the five year warranty! So now I have to buy a new condenser or just start over with a new unit, when I should have been able to rely on this product for many years - I am not a happy camper!!!!

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Date created: 2008-09-03 Name: Ruether
Location: Davis Spring, Austin, Texas
Years owned: 5

Satisfaction Rating:
Review:
" Carrier Air conditioning unit 2002 model"
We built this home in July 2002 and the Carrier A/C unit is not cooling and working properly and has slow leak last year we replaced a coil because of this in the other unit and now they found a pin sized leak in this unit and its only 6 years old. I thought A/C units last longer than that . DO NOT BUY CARRIER or buy an new home with Carrier Air conditioning units.

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Date created: 2008-07-20 Name: M. Follette
Location: Round Rock,TX
Years owned: 4

Satisfaction Rating:
Review:
"Carrier Review"
We did not choose a Carrier, our builder did. It only came with a 1 year warranty on labor and 5 year warranty on parts. It quit working the 2nd year after it was installed. After many visits, the Repair Company found a leak in the coil, replaced that part and now it is not working again. It is ridiculous that I have to pay any amount of money to have this piece of junk fixed when it is barely 4 years old. It has never worked properly and I am so frustrated. Do not buy one of these pieces of total junk.

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Date created: 2008-06-23 Name: G. Ahrens
Location: Omaha, Nebraska
Years owned: 3

Satisfaction Rating:
Review:
"Junk"
Purchased a Carrier 5 Ton air conditioner 3 years ago with the new house. Coil is leaking already and I'm paying over $500 in labor to replace the part which is under warranty. Repairman said this was common. 3 years? What a piece of junk. Carrier should pay for the labor if they want to stay in business.

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Date created: 2008-06-19 Name: C. Oster
Location: Champaign/Urbana, IL
Years owned: 4

Satisfaction Rating:
Review:
"I could build a better one"
My unit came with a spec house I bought new 4 years ago. Evaporator coil started leaking a year and a half ago. $1500 repair bill later (including new lines because they had kinks in them) I got one year out of it. This spring, condensor coil sprang a leak... in a solid copper line. Replacing the entire system, I can't keep spending $1000 a year on this thing.

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Date created: 2008-01-21 Name: Newton Fawcett
Location: Hattiesburg ,MS
Years owned: 10

Satisfaction Rating:
Review:
I have unfortunately been saddled with the Carrier Model 48SX024-060 (nearly identical to 48SS units) for 10 long years of frustration and horrible repair bills. The unit has never worked correctly from the day it was installed. The first failure was internal insulation becoming detached and blocking airflow (sloppy gluing at the factory). Next problem cropped up about two weeks after installation. The variable speed blower motor failed and was replaced under warranty. A year later that motor failed and was replaced ($600 + labor), then that motor failed. At this point i switched from a carrier dealer for service to a Trane dealer who had been a carrier dealer, but according to their service man they quit dealing Carrier units because of all the service headaches. I called the carrier dealer in McComb Ms and got instructions for converting my 600$ blower motor to a $79 one speed. At my urging, my service man made the conversion, about $600 and labor. At some point the induction blower motor also went out went out and was replaced and the carbon had to be cleaned out of the combustion chamber (about $300). After having the multispeed motor replaced with a single speed the unit worked on heat OK but was no better on cooling. From day one it was incapable of anything more than a 15 deg temperature reduction (outside temp 95 inside temp 80.) I had it checked for freon leaks, etc, but no one could find anything wrong other than the unit just did not function very well. Most recently the blower wheels have started falling apart.(They are pressed together lightweight galvanized metal-- No welds! (I've seen childrens toys that are better made) After replacing two of these blower wheels (about $250 parts and labor(mostly labor as the second wheel was replaced under warranty being only a couple months old) I called J. Johnson, President of Air Comfort systems in McComb MS and one of the State's largest Carrier dealers. He told me that he was unaware of any problems with the blower wheels but did find that Carrier had changed the part number and that there was a different wheel available now. I got the new part number and gave it to my faithful service man, Kenneth, (By then we were on a first name basis) who ordered it while I waited a week in sweltering weather with no air conditioning. Kenneth told me that they had replaced Carrier units at our large shopping mall with Trane units because of blower wheel failures and other repeated problems with the Carrier units. When Kenneth installed the latest blower wheel he showed me how flimsy the Carrier Blower motor housing was and he decided to beef it up with an added support. Then he discovered that the last blower wheel failure had bent the blower motor shaft and so the motor (now thankfully an inexpensive single speed), had to be replaced once more. This time the work was done gratis and I was not charged for parts. I guess they were feeling sorry for me, since they were a Trane dealer and not responsible for this piece of Carrier crap. Let me just summarize by saying that I have considered talking to a lawyer to see if i can recover anything from Carrier for what they have put me through. This Carrier self-contained unit is by far the lowest quality, high-priced product i have ever encountered. There is a bright side to the story though: I have saved some of my friends who were on the verge of having Carrier equipment installed from making that mistake. I will never buy another Carrier product as long as I live. What a total piece of junk. Oh, I should add that i had to install a couple of cheap window A/C units to supplement the pathetic cooling of the Carrier. The window units work just fine, and I can buy 50 of them for what I have invested in the Carrier Unit so far!. I noticed that on this site the only good review of Carrier came from a Carrier dealer -- how objective is that!

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Date created: 2006-12-02 Name: mike ratican
Location: grovertown, in.
Years owned: 12

Satisfaction Rating:
Review:
Installed in 1994 with new Carrier furnace (weather maker). Cleaned and maintained ahead of schedule - winterized and covered every year - basically babied. Problems every year since 1997 (3 years after install). To date, 3 fan motors have been replaced. Very expensive parts. Latest motor is the heaviest duty compatible GE we could find. At the end of this season, it appears the condensor is about to go. Like the matching Carrier furnace we just replaced after only 12 years (bad heat exchanged), this is the most overrated and expensive equipment out there.

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