Consumer Reviews of CARRIER central air conditioners
Read more about CARRIER central air conditioners
Reviews by Series
Date created: 2013-11-12
Name: B. King
Location: Corpus Christi, TX
"Do Not Waste Your Money on Carrier"
2 years ago, we purchased a brand new home. The builder had installed this Carrier air conditioning unit. This unit is junk. I had to have a repairman out within the year to repair a leak. Parts were covered labor was not, $212 out of pocket. Then at 2 years and 4 days, we had a repairman out because it stopped working altogether. The motherboard and blower motor had to be replaced. How nice of them to replace the parts for free but the labor cost me $370. So in 2 years and 4 days of having this Carrier unit, I have spent $582 to have it repaired. 3 components in 2 years, 2 of which were major. When I called Carrier, they said that labor is not covered and that I should call my builder. I explained that the Carrier authorized repairman said that there was no problem with the installation, I just have a piece of junk. I will never purchase a Carrier unit as long as I live.
Date created: 2013-09-08
Name: J Matthews
Location: Yorba Linda Ca
This is a two stage variable speed and the speed never varies. It's so loud we can't hear ourselves talk. The cat runs behind the bed and meows the whole time it is on. We have had two companies look at it and 4 different techs and no one can fix it. The air coming out the vents is not very cold and it has to run all day to get the house cool. This is supposed to be the high efficient model. We cannot turn the heater on in the early morning because the noise wakes up everyone up and again it takes forever to raise the temperature one degree. There is no number low enough to rate this unit, and by the way it's one of their most expensive models.
Date created: 2013-08-09
Name: K. Blakely
Location: Newport Beach
"Carrier Slimline Model 38HDR048-301"
We've had this Slimline unit for 7 years and bought it because it was what fit and conformed to the city rules and regulations. However, this week our Carrier was losing Puron. Just had 9+ gallons added, the unit has been trouble free until now. Fast forward to today, Carrier dealer says unit has a leak in the coil which is unrepairable. Cost for new coil is $2,000, cost for new unit is $3,500. Coil would not have warranty and new unit would be 10 years parts, 2 years labor. We are very disappointed, we had expected this unit to last at least 12 years if not 15. Carrier is pricey and we bought it based on quality, size, and that it was a "zoned" system where we could close zones as needed. If there was another brand that manufactured a slimline unit -- Trane or other, we'd be first in line.
Date created: 2013-08-07
Name: E. Cruz
Location: Houston, TX
"Broke Down In First and Third Year of Having The Unit!!!"
I had my home built through KB Homes in which their units used are Carriers. The first summer came by, living in our home when the coil in the outside unit would ice up causing the house not to cool. Luckily, I was still under warranty and got it fixed. Two years later the compressor burnt out and now I have to pay $1400 to have the new one installed. This unit is crap!! Three years into my newly built home and have had many issues with the unit since. I'm considering on installing a Goodman A/C unit. BTW Carrier's customer service s@cks!!
Date created: 2013-08-01
Name: Dan Cummings
Location: Daphne AL
"Worst AC Ever"
We have two FC4DNF048 Carrier AC units in a fairly new home that today is 5 years old. So far, one unit has stopped cooling twice as the original coil rusted out after 3 years and had to be replaced a year and a half ago. Now that replacement coil is leaking rusted out after 1.5 years. Now for the second unit, its motor crapped out 4 months ago and parts had to be replaced. You would think a new home with two units could be more reliable. We are now looking to replace the entire unit that has coil's rusting out and leaking. It will not be a Carrier. Looking at paying more and going with a Rheem or something other than Carrier.
Date created: 2013-07-28
Name: John landry
Location: wakefield ,ma
"Infinity System Has Issues"
Bought the whole system back in May 2010, 96.7% efficient gas furnace and 21 seer air conditioner. Furnace has been fixed 3 times, gone out at least once in winter at 7 degrees outside. Had to wait a week for new control board to be warranty by Carrier, then they charged me $500 in labor to install it. Other 2 times it was bad pressure switches which they charged me $300 for a minimum service call. Then this year A/C went out in May and was charged $800, to charge system was 7 pounds low on refrigerant plus 3 hours to leak test system. Now in July is out again and the compressor sounds like it has marbles in it. Carrier techs say it's junk and they will cover the $3,000 condenser under warranty, but I have to pay $1,500 for a day in labor to change it out. I paid 17,000 to have this "high-end" system put in and they said I would never have a problem for 20 years. Wow they were wrong, that's my fault for believing a salesman anyway. I guess I am stuck with it now because I financed the whole system and have 5 more years to pay on it. Never buy a Carrier anything, ever.
Date created: 2013-07-17
"This Unit Has a Bad Quality"
This unit has a bad quality.
Date created: 2013-07-02
Name: Eddie Duggan
Location: Dallas, TX
"Carrier Outside Unit Last Four Years!!!!"
We replaced one of our outside central air conditioner units with a new Carrier in 2009. The unit stopped working last week (end of June 2013). Our AC repair guys just told us the condensor coil had developed leaks and would need to be replaced. This unit had a one year warranty, so no help there. Four years is ridiculous for this unit. We have two other units for the office, one of which has lasted at least thirty years!
Date created: 2013-05-21
Location: Plymouth, MI
"Not so Good"
Got new system from Sears in 2005. Coil start to leak in 2012, then control board went out(2012). This year, the system failed again, compressor needs to be replaced. Very disappointed.
Date created: 2013-05-13
Name: N. Ladak
Location: Toronto, Ontario Canada
"Cost of Parts Ridiculous!"
Bought a home with a Carrier furnace and air conditioner. Initially, I was thrilled because I personally bought a Carrier AC in my last home and no issues for 10 years. Within 2 years at the new home, the AC broke down twice each time on the hottest day of the year. This year (3rd year), tried again and it wouldn't come on. My repair man said the refrigerant is leaking and it would cost $1,900 to replace the part, plus labour for $2,400. It is a 3 ton unit and a new one goes for $4K. Ridiculous.
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