Consumer Reviews of Bryant central air conditioners

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Date created: 2011-12-01 Name: Flfam
Location: Deland Florida
Years owned: 11

Satisfaction Rating:
Review:
"Good for 11 years"
We have owned our unit now for 11 years and only had it cleaned (regular maintenance) two times. If we did regular maintance who know maybe it would still be working great. Now it has a leak in the heat pump coil and was really dirty. Our fault. We are looking at replacing the outside and inside unit now with a Bryant because ours did so well, and yes we will do regular maintenance this time. Oh, the outside unit is still in pretty good condition according to the tech. So Bryant has done well for us.

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Date created: 2011-11-25 Location: Orlando, Florida

Satisfaction Rating:
Review:
"Excellent AC unit. Go with Bryant!"
Since I got my Central AC unit 3 years ago my electric bill has been lower even with the recent inflation. This AC unit specialized in maximizing cost efficiency through several way, one being it's on off system. This unit will keep you cool but not run round the clock even in the hottest of summer days down here in Florida. I have not ever needed it repaired and I can't even think of one negative. I highly recommend this product.

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Date created: 2011-10-15 Name: A.M.
Years owned: 1

Satisfaction Rating:
Review:
"Bryant AC has been great!"
Very satisfied with the Bryant 3 ton, 127a Preferred Series 2 stage scroll ac unit and Preferred Series 80x Plus gas furnace. Very quiet and cooled extremely well during the second hottest summer on record in the Dallas Forth Worth, Texas area. Far better than the almost 10 year old Trane unit it replaced. The Trane was always being repaired, was very noisy and shuddered terribly every time it turned on. It eventually became more cost effective to replace than continue to repair. Also, it was never able to effectively cool the upstairs even when it was new. Along with the new AC and gas furnace, our installer also added a return air and supply air vent to promote better air circulation. Not sure if we just had a better installer than some of those who posted negative reviews, but our Bryant system has been great. Many new AC units have been installed in our neighborhood and the Bryant is one the quietest. We received quotes on Trane, Amana, Ruud, Bryant and Payne. Trane and Amana were the most expensive and Payne the least. We went with the Bryant because we liked being able to get a 2 stage scroll unit at a reasonable price. Also, the installer we chose was able to install multiple brands and didn't have to push a particular product. This allowed us to make the best decision for our needs and our budget. We are very happy with our Bryant and will install again when it is time to replace our downstairs Trane unit, which needed a new motor this summer.

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Date created: 2011-08-03 Name: Kenneth Rooks
Location: Columbia, TN

Satisfaction Rating:
Review:
"Vibration Causing Wear and Shut Down"
This seems to be a very poorly designed unit. Poor placement of components. Vibration of wire against metal cabinet edge wore hole in insulation causing unit to short out. A year later vibration of two copper tubes against each other wore a hole in on which let the coolant leak out. Two times now, I have paid to have this unit repaired because of a poorly engineered product. I will not ever buy a Bryant unit again.

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Date created: 2011-08-02 Name: J. Roca
Location: Tarpon Springs, Fl
Years owned: 1

Satisfaction Rating:
Review:
"Needs a New Hard start Kit?"
Its 1 month not 1 yr and already it needs this Hard Start Kit and my other new unit from last year also needs this? Both are Bryant model# 285bna036a 1 went out and then 15 min later the other went out, both condensers. Bought 2 units 2 condensers totaling $12,000.

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Date created: 2011-07-31 Name: R. Albers
Location: St. Louis, MO
Years owned: 5

Satisfaction Rating:
Review:
"Bryant system never performed"
From day 1 the cooling of the Legacy 123a 2-ton unit was never as good as the 12year old Rheem it replaced. After 5 years, two years of adding freon, this one is going on the recycle truck. Bryant home office and the installer aren't interested in standing behind their product or making customers happy.

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Date created: 2011-07-25 Name: Glen B.
Location: West Texas
Years owned: 4

Satisfaction Rating:
Review:
"Good contractor, poor product"
I am a small contractor, don't usually install ac units. The contractor I use handles Bryant so thought this is good product. Wrong-- had noise in the heating unit. In Texas don't use it that much. Fan switching unit probably bad from beginning. Part warrantied, but no labor. Puron has leaked out twice, no warranty, a coil now bad, no help from manufacturer. In four years have spent 1/3 cost of unit in repair. Will replace when I can afford it. (Old unit was 25yrs. old w/one service call)

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Date created: 2011-07-22 Name: Frank
Location: Toronto
Years owned: 4

Satisfaction Rating:
Review:
"Bryant.... NEVER AGAIN"
I had a 3.5 Ton Puron unit (13 Seer) from Bryant for the better part of 4 years. This unit was perhaps the noisiest unit on my block. I could hear it kick in from the end of the street. Imagine the vibration in the room adjacent to the a/c unit outside! We had a power surge the other day. The compressor went out. The installer wouldn't honor the parts warranty and I had to call Bryant customer service. Sure the compressor was warrantied...but when all was said and done the "repair" would cost me close to $1700.00. I shopped around.....Installing a Goodman with more accessible parts and significantly lower noise rating....my installer who happens to be a client of mine brought me to a home nearby that he installed the same Goodman in .... It was whisper quiet when compared to my Bryant "tank". Bryant....NEVER AGAIN. Stay away.

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Date created: 2011-07-21 Name: AK
Years owned: 5

Satisfaction Rating:
Review:
"Unit died after 5 years"
I had problem all along with this unit. Unit died after 5 years. Do not believe Bryant Warranty -- 5 years +10 years for parts. Customer Support saying that unit is not covered under warranty after 5 years.

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Date created: 2011-07-18 Name: illinois
Years owned: 4

Satisfaction Rating:
Review:
"BRYANT A/C & Furnace"
We purchased a new house with Bryant furnace and air conditioner installed. The furnace engine seized after 2 years of use and now the a/c motor has seized. I have spent hundreds of dollars on service calls on both these units. Bryant is a joke. Our last furnace and a/c in our old house lasted 18 years without a single problem. Bryant couldn't even go 3 years. Absolute pieces of junk!

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