Consumer Reviews of Bryant central air conditioners

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Date created: 2011-07-31 Name: R. Albers
Location: St. Louis, MO
Years owned: 5

Satisfaction Rating:
Review:
"Bryant system never performed"
From day 1 the cooling of the Legacy 123a 2-ton unit was never as good as the 12year old Rheem it replaced. After 5 years, two years of adding freon, this one is going on the recycle truck. Bryant home office and the installer aren't interested in standing behind their product or making customers happy.

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Date created: 2011-07-25 Name: Glen B.
Location: West Texas
Years owned: 4

Satisfaction Rating:
Review:
"Good contractor, poor product"
I am a small contractor, don't usually install ac units. The contractor I use handles Bryant so thought this is good product. Wrong-- had noise in the heating unit. In Texas don't use it that much. Fan switching unit probably bad from beginning. Part warrantied, but no labor. Puron has leaked out twice, no warranty, a coil now bad, no help from manufacturer. In four years have spent 1/3 cost of unit in repair. Will replace when I can afford it. (Old unit was 25yrs. old w/one service call)

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Date created: 2011-07-22 Name: Frank
Location: Toronto
Years owned: 4

Satisfaction Rating:
Review:
"Bryant.... NEVER AGAIN"
I had a 3.5 Ton Puron unit (13 Seer) from Bryant for the better part of 4 years. This unit was perhaps the noisiest unit on my block. I could hear it kick in from the end of the street. Imagine the vibration in the room adjacent to the a/c unit outside! We had a power surge the other day. The compressor went out. The installer wouldn't honor the parts warranty and I had to call Bryant customer service. Sure the compressor was warrantied...but when all was said and done the "repair" would cost me close to $1700.00. I shopped around.....Installing a Goodman with more accessible parts and significantly lower noise rating....my installer who happens to be a client of mine brought me to a home nearby that he installed the same Goodman in .... It was whisper quiet when compared to my Bryant "tank". Bryant....NEVER AGAIN. Stay away.

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Date created: 2011-07-21 Name: AK
Years owned: 5

Satisfaction Rating:
Review:
"Unit died after 5 years"
I had problem all along with this unit. Unit died after 5 years. Do not believe Bryant Warranty -- 5 years +10 years for parts. Customer Support saying that unit is not covered under warranty after 5 years.

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Date created: 2011-07-18 Name: illinois
Years owned: 4

Satisfaction Rating:
Review:
"BRYANT A/C & Furnace"
We purchased a new house with Bryant furnace and air conditioner installed. The furnace engine seized after 2 years of use and now the a/c motor has seized. I have spent hundreds of dollars on service calls on both these units. Bryant is a joke. Our last furnace and a/c in our old house lasted 18 years without a single problem. Bryant couldn't even go 3 years. Absolute pieces of junk!

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Date created: 2011-07-02 Name: F Geiger
Location: francygeiger@yahoo.com
Years owned: 4

Satisfaction Rating:
Review:
"Bryant is unresponsive"
4 years of living here and I still have problems. What is shocking is that Bryant does not respond to their customers when you log a concern on their website. I have had a freon leak that was diagnosed but has not been fixed. It turns out I need a new coil which Bryant will provide under warranty. However the labor to install is over $600. I have had to add freon every year and this year I am already on my need for a second dose. I would appreciate resolution or even a contact from Bryant regarding a solution!

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Date created: 2011-06-22 Name: R. Thomas
Location: Fort Lauderdale
Years owned: 1

Satisfaction Rating:
Review:
"127ANA 2 SPEED with FV varriable speed ahu"
My two speed 127ANA / FV4 Preferred Bryant system is quite, efficient and has superior humidity control. My wife and I love it and we are saving big time on my electricity bill. We can set the this smart system at a comfortqble 78 degrees all day and maintain a constant temperature and humidity control with Bryant's T6 Thermidistat controller. Goodbye to Trane's old and loud design that leaks with its aluminum coils and outdated technology that is full of hot air.. Bryant is certainly a winner and our choice with over 100 years in inovation and superior reliable products for cooling and heating deliverying upmost comfort!

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Date created: 2011-06-18 Name: V,Vetter
Location: Cypress, TX
Years owned: 3

Satisfaction Rating:
Review:
"nightmare"
At first was terrible noise (compare to old one- that worked perfectly 15 years-without any technical support). After 2 years working , it stopped at night and started afternoon (itself)-magic.... Since than nobody can fix it. Solutions- many: depends on who will come next time...PROBLEM--STILL HERE. I WILL NEVER BUY BRYANT

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Date created: 2011-06-08 Name: G. Thomas
Location: Yorba Linda, CA
Years owned: 14

Satisfaction Rating:
Review:
"Air cond. system"
My Bryant dealer installed my 4 ton Puron air conditioning system with a 90i furnace the summer of 1997. I have not had a single breakdown of my system. All I do is hose off the outdoor unit several times a summer and clean my electronic air cleaner. My electric bill is always lower then my neighbors, who by the way have a smaller home than mine. I would recommend Bryant to anyone that want a quality unit. Someone said their Bryant unit was junk from China. I checked Bryant and their a/c units are made in TN and furnaces are made in Indianapolis.

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Date created: 2011-06-05 Name: A.Leitz
Location: Shreveport, La.

Satisfaction Rating:
Review:
"unsatisfied--too many breakdowns"
Unit is relatively new and from the very beginning it has had breakdowns. It breaksdown about every 6 months, at least, requiring a service call. I have stayed with the original installed but now I am doubting the product, the installation, the competency of the installer. We are in 100+ heat and stay without airconditioning for several days waiting for parts, etc. I'm disgusted.

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