Consumer Reviews of Bryant central air conditioners

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Date created: 2012-09-14 Name: Michael Terry
Location: Carmel, IN

Satisfaction Rating:
Review:
"Would not buy Bryant again"
System installed in custom built new construction. After two years of use (maybe 4 months each year), experienced a coolant leak in the condenser. Parts covered by warranty, but labor was $1,600. Was told it was very unusual. Two days later saw the vendor's truck at a neighbor's one year old house. Same problem. I will never buy another Bryant product nor will I use the local distributor again.

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Date created: 2012-09-05 Name: Jason Shelton
Location: Lake Toxaway, NC 28747

Satisfaction Rating:
Review:
"GREAT QUALITY PRODUCT"
Most people who are on here complaining don't know anything about ac units. bryant units are totally assembled in the United States and most parts are made here as well. Some coils have been imported from Mexico but that is mostly on there lower line equipment. Most of there coils are made in Indiana at the factory. There compressor are mostly Copeland which is made in the United States. Like most all products you find they do have an occasional problem. Most of the problems you would encouter are from poor installations.

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Date created: 2012-09-02 Name: J. RYAN
Location: LONG ISLAND ,N.Y.

Satisfaction Rating:
Review:
"Bryant evolution"
Installed my bryant system in 2007, 5 years later my compressor and wire harness must be replaced. The cost to me for parts and labor is $3,095.81. My dealer serviced this unit every year and told me it was fine, and then out of no where it burnt up. While the compressor is still under warranty, my dealer has no explanation why this happened and that's the best they can do. Do not buy this bryant a/c product. I only use it 4 months out of a year!!!

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Date created: 2012-08-17 Name: Neil C. Hopkins
Location: Irving, TX (Dallas)

Satisfaction Rating:
Review:
"Worst decision ever"
I have 19 year old home with 4,092 Sq Ft. The old a/c system went out after 15 years. no major problems. It was just old and leaked and needed repairs every year. My a/c guy sold us 2 split system Bryant 598b Evolution a/c systems installed in 2008. Cost $7,000ea installed. Total of $14,000 After 4 pleasant years of very efficient usage, the downstairs condenser in the attic began leaking so we bought a new condenser. $1,800 installed. why was this not under warranty? Yesterday the upstairs compressor unit locked up with no warning. Estimate $3,950 for whole new unit or $1,500 for compressor replacement (labor only if Warranty kicks in for parts). Wtf?? This system should run for at least 10 years with no trouble. I may sue for damages. Bryant products are crap! I will never buy another Bryant product. ever!!!!

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Date created: 2012-08-08 Name: Dan Smith
Location: Boston, MA

Satisfaction Rating:
Review:
"Terrible Product with Terrible Support"
I purchased my Bryant Unit in 2005 to replace an ancient ac unit that was no longer working. This year (2012) after my apartment being unable to get below 80 degrees I've been told that my compressor is bad and needs to be replaced. Bryant has a 10 year warranty policy if you register the unit. However, they did not allow you to register units until after 2007. I was told therefore that there is simply no warranty period. When I asked if they expected me to ever buy another Bryant product given that this one died so quickly I was told that is up to me, but they will not honor a warranty period (in a borderline rude delivery). My neighbor still has the ancient unit and it runs great. Unless Bryant somehow resolves this issue, I will never recommend their product.

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Date created: 2012-07-29 Name: PJ Simp
Location: Plainfield, IL

Satisfaction Rating:
Review:
"Great System"
This system came with my new home 12 years ago and I haven't had a problem yet. I'm now thinking of upgrading to a newer more efficient system and will definately stick with Bryant.

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Date created: 2012-07-09 Name: Ron Hopkins
Location: Canton, MI

Satisfaction Rating:
Review:
"Puron-Bryant"
Bought ac in June of 2004. Had to put new motor in it last June 2011 and it died on us again a few days ago July 2012, waiting for a serviceman at this moment. Would never buy another Bryant.

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Date created: 2012-07-08 Name: jim g
Location: fl.

Satisfaction Rating:
Review:
"poor quality"
The coil is leaking after 6 years and costly repair or total replacement is needed. Total junk of an A.C.

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Date created: 2012-06-29 Name: LAWRENCE DIETRICH
Location: KENDALLVILLE INDIANA

Satisfaction Rating:
Review:
"HOME A/C SYSTEMS"
My home a/c system required a charge after six years of use (only 4 months a year actual use), had no remaining charge in system this spring, service representative says coil is leaking in 2 places. 7 year old system needs $1450 in repair after $500 diagnostic. Bryant says sorry warranty is out, you do the math. I will have spent over $2000 in service/repair in only 7 years, not what I would call a quality system. I know all companies can and do have issues, standing behind what you sell makes the difference.

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Date created: 2012-06-28 Name: smith
Location: lascc821@sbcglobal.net

Satisfaction Rating:
Review:
"Bad Evaporator Coil"
I had my new Bryant model550an038-f a/c & furnace installed october 05 for $5,000. This is June 2012. I had 6 summers use out of it and now the a Coil is leaking. The warranty is for 5 years. It's funny how the products last just past the warranty. The a coil was made in mexico. I would not purchase this product again.

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