Consumer Reviews of AMERICAN STANDARD central air conditioners

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Date created: 2012-11-01 Name: John Hudson
Location: St Pete, Florida

Satisfaction Rating:
Review:
"Do your research"
First of all, I would like to say to all of the unhappy consumers posting here... Your installer and/or installing company is at fault. Consumer reports rates American Standard over Trane and any other manufacturer. I have installed and serviced all brands over the past 27 years. Carrier... Major piece of crap and expensive! Keep in mind people, even if your "bigger companies" have been around for 30 years, most of their installers have on average, 3-5 years experience installing. Technology has changed and most installers have no proper schooling. Also, I would not let an installer do the initial start up on my system... I would leave that to a trained service tech. There is more to start up than just opening the valves and turning the temp. on the thermostat down. As far as leaks... Haven't had a problem with American Standard at all. Pressures on new 410a systems are twice as high as the r-22 and most installers are terrible at soldering! Also, upon initial start up, the tech must wait 15-20 minutes before adding 410a so the refrigerant can pass through the txv (expansion) valve and equalize. 27 years in the field and would not let today installer touch my system. So, to all those out there that are unhappy with the best rated brand of air conditioning... Sorry, find a new company with skilled professionals.

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Date created: 2012-09-18 Name: G. Lewis
Location: Northern, CA

Satisfaction Rating:
Review:
"Installation Counts!!"
After reading many of these reviews, I have noticed that most of the problems mentioned are more install issues, or a result of, than American Standard brand issues. We are a licensed hvac contractor and choose to be an American Standard Dealer. We have dealt many brands including Ruud, Bryant, and Westinghouse, but choose American Standard because of the reliability and quality of manufacture. It is important to note that no equipment is going to last forever, especially if it is not properly installed and maintained. You cannot run your car forever without getting an oil change!! We have had few manufacturing issues with American Standard. The distributors are not always the best, but as dealer we protect our customers from that. We do service all brands of hvac units, and in doing so I have dealt with warranty issues on most all of them. The standard "parts only" warranty is pretty prevalent across the board. It is up to the individual to choose a reputable installer. Remember in your research that the install counts just as much as the product!

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Date created: 2012-07-28 Name: Home Owner

Satisfaction Rating:
Review:
"Unit 29 years old"
After 29 years the unit finally got a leak. After seeing new units fail in a couple years I'm thinking of fixing this one and not buying a new one! Anything new now a days are just junk. They don't make stuff like they used to.

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Date created: 2012-07-11 Name: Brad H
Location: Chicago IL

Satisfaction Rating:
Review:
"proud customer of American Standard"
First off I am a proud customer of American Standard products in my home. I am also a service engineer for an American standard dealer I am not employed by American Standard. I have read a lot of problems here concerning equipment. Most are silly.I am reminded just how much people don't understand the design installation and maintenance of hvac systems. In this business you get what you pay for and it sounds like a lot of you payed for shotty installs and missized systems not a s fault. Again I don't work for them. You as a customer should never have to contact as yourself your service dealer if repeatable should take care of you from year one to ten and beyond. So where are they I ask some of you. I Have read about condensers being damaged by dogs, hahah yeah that happens to every manufacturing of ac units copper or aluminum. Now you may have a part warranty, if labor is not covered the service company not american standard might charge your labor to repair, this is true for carrier and most manufacturer. If it is under warranty your company should cover (freon) but it is individual company's that make that call not American Standard. If your dog or other rodents chew wires that's not a design flaw and again every manufacturer has the same problem and not covered by warranty. Now the major problems listed can be related to install problems i.e overcharged systems, incorrect coils, incorrect refrigerant used systems not being evacuated properly line size to name a few and yes even a few manufacturer related problems. These All go back to who installed it. American Standard does not install or service anything they just make the systems and ship them out.There customer service is excellent if you are a contractor. It is true of every major brand they don't want to talk to you they want to deal with a professional who is working on your behalf, and if they are not, time for a new service company. Listen things break that happens but if the reason is never found it will break again. So befor you come down hard on any brand of field installed system, do your math ask questions challenge people and their knowledge it will make a world of difference now and later. You can have a Roles Royce put togeather by the lowest bidder and sold at any lot but you might as well just buy any car from a lot.

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Date created: 2012-05-05 Name: Brian Burton
Location: Sherman, TX
Years owned: 18

Satisfaction Rating:
Review:
"Homeowner"
Best ac/heatpump unit I have owned, repair free for 18 yrs. Added freon and may get another 18 yrs.

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Date created: 2011-12-02 Location: Duluth, MN

Satisfaction Rating:
Review:
"American Standard Allegiance 11 central air conditioner: Just right"
I had the American Standard Allegiance 11 central air conditioner installed in my home 8 years ago at the same time I replaced my gas forced air furnace. The air conditioner installation was the first time I have used central air conditioning in my home. While the Duluth, Minnesota area does not have a lot of air conditioning needs, averaging around 200 cooling degree days per year compared to 9000 heating degree days per year, the American Standard Allegiance 11 has capably handled the job. The outside compressor and fan unit sits on a thick pad on our patio; a couple of small openings were made in the house to accommodate the refrigerant lines to the coil inside the furnace plenum and the electrical hook-up. The home is a 1950s style single story ranch with 1080 square feet and has two huge windows facing south and west so it gets plenty of sunlight; mine is specifically a 2 ton cooling capacity model based off the needs factoring in the size of the house, windows, and local climate history. The entire air conditioner and furnace system is controlled by a programmable thermostat that must be manually switched between cooling and heating modes. The unit will typically be used for the first time in May each year and has seen occasional use into October on a few warm days. Most days it comes on in late afternoon and runs through the early evening when the house gets maximum sun exposure; during July and August we have it set where it usually comes on a second time right before bed to allow for cool, comfortable sleeping. Air flow is adequate, though it uses the heating ducts which are near the floor as is usually the case in northern areas where heating is the primary need and as such has a tougher job to do. I have not needed any repairs to the unit. My only complaint is that on the hottest of days it can have a tough time keeping up in the late afternoons, however this has only been on a couple of days where the outside temperature exceeded 95 degrees and it did have the house comfortable by bedtime those days. There are fancier and more efficient units, but for northern Minnesota's needs the American Standard Allegiance 11 gets the job done. I'd consider the brand again when it comes time to replace this one.

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Date created: 2011-09-19 Name: Johnny Swank
Years owned: 7

Satisfaction Rating:
Review:
"Solid performance"
Unit came with home and has never been serviced. 2.5 ton unit for upstairs in a home with no wall insulation and minimal ceiling insulation. The unit is unable to maintain a constant temperature of 74 in North Carolina summer because of the lack of insulation but not for lack of trying. The unit runs non-stop during the day and pumps out cold air and has never once had a problem...knock on wood!

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Date created: 2011-07-07 Name: Stephen jackson
Location: Dallas,TX
Years owned: 5

Satisfaction Rating:
Review:
"worth every penny"
I bought two units at a previous home and one unit at my present one. They cut the utility bill by 1/3. The home is much more comfortable than before and the Clean Effects really gets the lint out of the air. There was a problem with one of the units from my previous home and it was repaired the same day free of charge because the warranty was transfered. These are the best units on the market, not inexpensive, but worth every penny.

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Date created: 2011-05-20 Name: Bob Muir
Years owned: 20

Satisfaction Rating:
Review:
"american standard"
I had a yearly maintenance check performed. I changed the filter monthly in season. I also flushed the cooling system with water monthly to clean the dust which accumulates in the cooling system.It was quiet when it was newer but, it is 20 years old

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Date created: 2011-05-16 Name: Raja
Location: Oshawa On
Years owned: 3

Satisfaction Rating:
Review:
"quiet unit, higher rated"
We had American Standard Furnace, Air Conditioner for 3 years. The system are working perfect and quiet. We are happy that we made a right decision.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.