Consumer Reviews of AMERICAN STANDARD central air conditioners

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Date created: 2010-06-28 Name: Tom Welsh
Years owned: 5

Satisfaction Rating:
Review:
"Air Conditioner problem"
The installing dealer has replaced the contactor each year since new (under warranty). The problem is bugs getting into the contactor causing it not to close. Last year, the contactor was replaced with a 'bug proof' unit. The same problem this season. I have to pay a service call each year. The local rep. for American Standard has advised me to seal the areas around the contactor or call someone to do it. Again, I'm paying and paying for a design flaw. My adivse is to steer clear of American Standard.

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Date created: 2010-06-21 Name: Joe Never Again A-Standard

Satisfaction Rating:
Review:
"ice cold air"
3 years ago I installed a 13seer A/C complete American Standard with propane burner heat. I cannot stress enough the importance of using a reputable installer. The rest over promise and under deliver, try to cut corners, ie by using smaller copper lines than recommended to save themselves $75 on a 6,000 deal and thereby are willing to screw the customer for a few extra dollars. Installing a two speed unit but jumping the terminals to one speed to avoid running a 4 wire instead of reusing the 3 wire thermostat wire. Ridiculous! I am here brand shopping because the unit is disappointing. The compressor already needs a hard start pack installed and the dealer says it may need a compressor. The air mover has alway been noisy and vibrates, shaking the silverware on our kitchen counters. It appears the bearings are going out on the blower so I am waiting on a squirrel cage and motor. There is a tremendous amount of corrosion I am told outside. Read one here about how a-s uses aluminum coils and they corrode and leak if dogs pee on condenser. I don't have a dog but service guy said he had never seen corrosion like this on a newer unit like this. The outside finish on this unit goes away fast. It looks 10 years old from the sun. Would not recommend A-Standard or going with the small dealer unprofessional crews. $6000 wasted.

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Date created: 2010-06-02 Name: D. Pullem
Years owned: 10

Satisfaction Rating:
Review:
"American Standard Customer Service is TERRIBLE!!!!!"
American Standard customer service is the worst I have ever dealt with. I have had a slow coolant leak starting in the 2nd year of service. I have had service out 6 times for the same problem. The warranty ran out couple of years ago and I have had service twice since then. I tried to get American Standard to cover the costs, since this is an on-going problem that has never been fixed. I even wrote their president Mr. Poses twice and both letters were ignored. He apparently doesn't care what people think of his company. As I write this review, my A/C is out again. I would never again buy an American Standard product of any kind.

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Date created: 2010-05-18 Name: Gerry Ashum

Satisfaction Rating:
Review:
"Problems galore"
Very noisy and very unreliable. I've had the repair company out five times and they still have not been able to repair the unit or correct the noise issue. I've have asked for a refund to no avail so it looks like the next step is to go to court. Totally regrettable decision.

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Date created: 2010-04-23 Name: Roger P.
Location: Arizona
Years owned: 3

Satisfaction Rating:
Review:
"Stay away"
We've had to have repairs done five times in just under 3 years on our American Standard AC. Leaky coils, seized up fan motor, seized up compressor, to name a few. Even when it's running, it doesn't keep the house cool on the warmer days. Complete worthless piece of junk. It would make a better boat anchor that it does an AC. Don't buy American Standard unless you enjoy throwing your money away. Roger Pettie, Arizona

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Date created: 2010-03-22 Name: Hui Chen
Years owned: 2

Satisfaction Rating:
Review:
"Never another American Standard"
My contractor never told me that this piece of junk had aluminum tubing running through it. The dogs pee on it. Now, the entire unit leaks out the expensive new coolant. I am told I need to buy another unit. This time, I will buy an Amana or Lennox with a copper tubing.

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Date created: 2009-08-09 Name: Jeff D.
Years owned: 3

Satisfaction Rating:
Review:
"American Standard Air Conditioner is not worth the money."
The previous air conditioner that was in our home lasted the first 3 years we owned our home without any maintenance other than changing the filter. a rat ate the wiring outside and it burned up the motor. We call a company and they said that we needed a new unit. They recommended American Standard. Now the service company has been here to service the unit 5 times in the last 3 years and now they are saying that the unit needs a $300.00 cleaning. Either the unit is a lemon or the company that sold it to me was a rip off.

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Date created: 2009-06-20 Name: Todd S.
Years owned: 2

Satisfaction Rating:
Review:
"Lousy"
Very loud and expensive to run. Does not keep my home cool. I would not reccomend this ac.

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Date created: 2009-06-04 Name: Ted Simmons
Years owned: 2

Satisfaction Rating:
Review:
"Don't Buy American Standard"
We've already had to replace the compressor in just the second year and now the indoor coil is leaking freon. Even though the parts are covered, the labor is not. We paid $1,100 to have the compressor replaced and now another $750 to replace the leaky coil. Besides that, it's very noisy and vibrates horribly. Do not buy American Standard...it's a unreliable piece of you-know-what!

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Date created: 2007-11-23 Name: philip beale
Location: coral springs
Years owned: 1

Satisfaction Rating:
Review:
breaks down

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