Consumer Reviews of AMERICAN STANDARD central air conditioners

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Date created: 2011-07-15 Name: David Beattie
Location: Edmond, OK
Years owned: 4

Satisfaction Rating:
Review:
"A/S = poor quality"
My unit is a pos! It worked great for 2 years, then flame sensor went out. Next year the blower & control board went out. This year it is not cooling much at all. It has a 2 stage compressor, and it just runs constantly. It is not uncommon for it to run for 12 to 14 hours without ever shutting off. Service techs come out and say that everything is fine. A bunch of crap. They replaced the t-stat and it worked for 2 days. Now it is back to running without ceasing. For some reason when the unit goes into low power mode it will just not shut off even though the temp goes below the set point. I am waiting for it to blow up & then the extended warranty hopefully will replace it. Save yourself a lot of stress -- buy another brand!

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Date created: 2011-07-08 Name: Joe Spinola
Location: ELIZABETH PA.
Years owned: 1

Satisfaction Rating:
Review:
"What was I thinking"
I let someone talk me into this junk!!! Why? Last off brand unit 23 years old never serviced once until this year when she died. Brand New American Standard system AC and Furnace installed on 6/16/2011 1st service 6/24/2011 next service call was 7/3/2011 that is when the compressor went today is Friday 7/8/2011 and I am still waiting for my to be shipped over night compressor from American Standard. Their web site preaches care and reliable. And we say only Lawyers and car salesman lie. they should be sued after we buy a car to run over this piece of junk that is broke more then it works. Now i am worried what is going to happen with the furnace?

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Date created: 2011-06-14 Name: charlene triplett
Location: newport news va
Years owned: 3

Satisfaction Rating:
Review:
"we cant afford the up keep of the repairs"
I brought this unit in 2009 when I retired my husband has lung cancer. the unit goes out twice a year and now it needs a compresser the service people are very rude and unreliable

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Date created: 2011-05-30 Name: Laura Grainger
Location: Daingerfield, TX

Satisfaction Rating:
Review:
"Heritage 12"
I purchased a 10 yr. extended warranty beginning 8-10-02 on the American Standard AC unit for my new home. Good thing. Since July of 2008, I've had to call my installer so many times I have 3 full pages of documentation. I can't count the number of times I've had dinner guests and the ac stopped cooling. Yesterday was one more such time. Now the installer tells me he discontinued installing American Standard in 2006 but has honored my warranty to keep my business and that all of these house calls have been paid for out of his pocket. The warranty expires Aug. of 2012. Installer tells me that on average a unit should last from 12 to 15 years. Hmm, started having problems 6 years after installed. I have to admit that it is a quiet unit, especially when the fan's not running because it burned up and had to be replaced. 3rd fan motor was installed today. How do you like your American Standard AC unit?

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Date created: 2011-01-11 Name: Jordan
Location: Arkansas

Satisfaction Rating:
Review:
"Attorney Needed!"
My mother is an older Lady retired, she don't like 2 complain. Anyway 2 the point. She purchased a American Standard complete central heat & air unit in the summer 2008. When winter hit the heater went out, after the tech can & looked @ the unit 3 days later he said that it was a design flaw. When it rains water gets into the vent pipe and the water/moister has 2 dry out which takes up 2 eight hours. It's 2011 & this unit still do the same Sh*t! He said that it could b fix 4 another $800. Plus labor & tax. So to any 1 thinking about buying this brand! Don't u will Regret it! American Stanard is some Bull Sh*t!

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Date created: 2010-11-11 Name: R. Kroeber
Location: Tampa, FL

Satisfaction Rating:
Review:
"Cannot Recommend American Standard AC"
Three years ago we had an American Standard AC system installed. In that time the installer has replaced almost everything in it--fittings, fan, coil--some things more than once. When it works, it's efficient, but it breaks down at least twice a season. If it weren't for the Extended Warranty that I bought when it was installed, it would be unaffordable to maintain.

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Date created: 2010-10-26 Name: Linda Clark
Location: La Belle, Fl

Satisfaction Rating:
Review:
"Series 13"
I had a 1 ton Lennox for five years in my home I built in 2001 and never had a service person out to repair it. In 2006 I added a 500 sq ft addition and was told I needed a bigger AC because the room addition was not cooling well. I was sold a 2 ton American Standard in 2006. The room does not cool off any better and I have had it quit working three times. One time it iced up, another time the compressor went out. The compressor was under warranty, but it cost $150.00 labor and two days of no a/c to fix. Now the compressor is out AGAIN in less than four years of ownership. Don't buy this product unless they give you a five year parts and labor warranty. Since I am sure they won't, I am getting a more reliable A/C unit...not American Standard.

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Date created: 2010-09-22 Name: N. Stephens
Location: Scottsdale, AZ

Satisfaction Rating:
Review:
"Low quality American Standard blows out after only 14 months"
I paid $8000 to have a brand-new American Standard air-conditioner in July 2009. In September 2010, only 14 months later, it blew. I'm sitting here with no air-conditioning and haven't heard one word from American Standard. My AC guy is taking photos to send to them in Dallas, so I believe I have entered a big, bureaucratic process. I don't think these guys at American Standard HQ in Dallas care one bit about me - I see no evidence of it. Dear American Standard Corporate Executive: It's 100 degrees outside and the equipment that I paid you for doesn't work. How about some action?!!

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Date created: 2010-09-10 Name: C.Heim
Location: Metairie, LA

Satisfaction Rating:
Review:
"A/C"
Complete new units (compressor and air handler) installed 7/19/2010. On 9/9/2010, freon escaping from coil = no A/C. Not even two months old and it "springs a leak." TERRIBLE!!!

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Date created: 2010-07-30 Name: Richard Thomasson

Satisfaction Rating:
Review:
"Piece of crap"
We had this junk ac put in three years ago and every year it breaks down. Tech says my dog chewed thru the wires outside (twice) and I had to pay over $400 for this repair which American Std does not honor on their warranty. Serious design flaw. They should design these units to prevent this from occurring. Totally worthless piece of crap.

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