Consumer Reviews of AMERICAN STANDARD central air conditioners

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Date created: 2012-07-03 Name: J Vohs

Satisfaction Rating:
Review:
"Piece of crap"
5 years old and quit working--$2000 to fix--JUNK

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Date created: 2012-06-22 Name: R. Trezza
Location: South Plainfield,NJ

Satisfaction Rating:
Review:
"Scrap It"
Had this unit installed three years ago, unit needed freon had to pay 200.00. Went home yesterday with temperature 105 with heat index inside house temperature was 83 degrees went outside tried to cool unit with a hose didn't work, went over to unit an gave it the old Fonzie slap and low and behold unit turned on American Standard should stay in the toilet bowl business because this unit is a piece of s--T.

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Date created: 2012-05-21 Name: joyce coleman
Location: tennessee
Years owned: 2

Satisfaction Rating:
Review:
"4wcx3030a1000aa"
We were in the 2010 flood in Tennessee, were told unit was under warranty. The coil unit went out and it is under warranty but American Standard will not cover any labor. We have paid almost $800.00 for labor. Very bad company -- they should cover all expenses. Do not buy this brand -- garbage.

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Date created: 2012-04-01 Name: Danalogy
Location: Tampa, FL
Years owned: 5

Satisfaction Rating:
Review:
"American SUBStandard Sucks!"
We bought the more expensive American Standard a/c because we thought it was going to be a more reliable unit. Boy were we wrong. It is now out for the second time in 5 years. If I had it to do all over again I'd do more research before making this decision. And I would certainly never buy an American Standard a/c unit. Based on the reviews I've read, and my own experience, I think that they need to change their name to American Substandard.

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Date created: 2012-03-15 Name: Bob
Location: TN
Years owned: 2

Satisfaction Rating:
Review:
"Scum warranty!"
Purchased a 15 Seer American Standard unit. Purchased full 10 year warranty that would cover both parts and labor. Water pump on the unit tears up after 1 year and scum bags refuse to fix it and say it is not covered under the warranty (that I paid hundreds of dollars extra for). These scum also try and charge you when you sell your house to transfer the warranty to another person. I am disgusted with American Standard and will never purchase their products again.

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Date created: 2012-02-23 Name: Bill Adams
Location: Salem, OR
Years owned: 1

Satisfaction Rating:
Review:
"Air unit exploded day of installation"
Quality control appears to be a thing of the past with this company. My elderly mother had an air unit installed yesterday. About 40 minutes after the techs left her house, the unit exploded and the fire department had to put out the fire. Fire captain looked at the unit and found that it had improper welds. This company used to make quality products, but as the economy tightens and companies are trying to compete with the price of overseas products, it appears that quality control has been set aside in the name of profit.

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Date created: 2011-11-16 Name: Disatisfied in Dallas
Location: Texas
Years owned: 1

Satisfaction Rating:
Review:
"Dissatisfied in Dallas"
I purchased this unit in April 2011. It was very hot in Texas this summer and I never felt this unit was working efficiently. In September the system broke down while I was on vacation. Came back to a very hot home. Called on Sunday but they couldn't fix it because no parts were available. Was fixed on Monday but went out again a week later. A defective evaporator coil was the problem. American Standard does not stand by their product. The dealer bears the burden of parts and labor and customer satisfaction. Very dissatisfied. Don't believe the advertising!!

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Date created: 2011-09-06 Name: Tom
Location: Tampa, Florica
Years owned: 3

Satisfaction Rating:
Review:
"JUNK"
Three years of Junk. Compressor replaced in year two for $405 in labor and Leaking Coil replaced in year 3 for $705.

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Date created: 2011-08-17 Name: S. Retrum
Location: Austin, Texas
Years owned: 2

Satisfaction Rating:
Review:
"Leaking coil on 2 1/2 year old unit"
Service called when unit stopped cooling. Serviceman found coils all iced up. When all ice finally melted a day later, he found the coil was leaking refrigerant and needed replacement. Coil was covered under warranty, but refrigerant and labor was not... cost me $1200. When I called American Standard, all they asked is if I had bought the extended warranty. They advertise reliability, but I guess that is not so, a/c units are basically "refrigerators". If Whirlpool or the other refrigerator manufacturers has these problems, they would either cover them under warranty or they'd be out of business!

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Date created: 2011-08-01 Name: John Parker
Location: Houston, Texas
Years owned: 3

Satisfaction Rating:
Review:
"American Standard AC unit"
Very unhappy with unit. Goes out 3 to 4 times a year. Have extended warranty but the company either does not return calls, tells you they are booked for 3 to 4 days, or tries to upsell you on other items not covered by warranty. Very unreliable, poorly made appliance. Unprofessional business practices from dealer / repair company as well. Would never recommend to anyone.

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